Effective Date: 23/7/2025

At Chandishq, we value your satisfaction and aim to provide a transparent and hassle-free shopping experience. Please read our Cancellation and Refund Policy carefully before making a purchase.


1. Order Cancellation

a. Cancellation Before Shipment

  • You can cancel your order within 12 hours of placing it or before it is shipped, whichever comes first.

  • To request a cancellation, please contact us immediately at:
    📧 Email: info@chandishq.com
    📞 Phone: +91 9330186475

b. Cancellation After Shipment

  • Once the order is shipped, it cannot be cancelled.

  • You may still initiate a return once you receive the product (refer to our Return Policy if applicable).


2. Refund Eligibility

Refunds are applicable in the following scenarios:

  • Order cancelled before shipping (within the allowed window)

  • Defective or damaged product received

  • Wrong product received

  • Product not delivered (logistics failure or cancellation from our end)

Refunds are not applicable if:

  • The customer changes their mind after order dispatch

  • The product is returned in used or damaged condition (not due to transit)


3. Refund Process

Once your cancellation or return is approved:

  • Refunds will be processed within 7–10 business days

  • The amount will be credited to the original payment method (bank, card, or wallet)

Note: Processing time may vary based on the bank or payment provider.


4. Return Shipping Charges

  • If the return is due to our error (wrong or defective item), we will bear the return shipping cost.

  • If the return is due to customer preference, the customer may be responsible for return shipping.


5. Non-Returnable Items

Certain items may not be eligible for return or refund due to hygiene, personalization, or product nature. These include:

  • Customized or personalized products

  • Items marked as “Final Sale” or “Non-returnable”

  • Used or tampered items


6. Contact Us

For cancellations, refund status, or return assistance, feel free to reach out to us:

📍 Registered Address – 226C, Rashbehari Avenue, Ballygunge, Kolkata – 700019
🌐 https://chandishq.com
📧 Email: info@chandishq.com