Effective Date: 23/7/2025
At Chandishq, we value your satisfaction and aim to provide a transparent and hassle-free shopping experience. Please read our Cancellation and Refund Policy carefully before making a purchase.
1. Order Cancellation
a. Cancellation Before Shipment
You can cancel your order within 12 hours of placing it or before it is shipped, whichever comes first.
To request a cancellation, please contact us immediately at:
📧 Email: info@chandishq.com
📞 Phone: +91 9330186475
b. Cancellation After Shipment
Once the order is shipped, it cannot be cancelled.
You may still initiate a return once you receive the product (refer to our Return Policy if applicable).
2. Refund Eligibility
Refunds are applicable in the following scenarios:
Order cancelled before shipping (within the allowed window)
Defective or damaged product received
Wrong product received
Product not delivered (logistics failure or cancellation from our end)
Refunds are not applicable if:
The customer changes their mind after order dispatch
The product is returned in used or damaged condition (not due to transit)
3. Refund Process
Once your cancellation or return is approved:
Refunds will be processed within 7–10 business days
The amount will be credited to the original payment method (bank, card, or wallet)
Note: Processing time may vary based on the bank or payment provider.
4. Return Shipping Charges
If the return is due to our error (wrong or defective item), we will bear the return shipping cost.
If the return is due to customer preference, the customer may be responsible for return shipping.
5. Non-Returnable Items
Certain items may not be eligible for return or refund due to hygiene, personalization, or product nature. These include:
Customized or personalized products
Items marked as “Final Sale” or “Non-returnable”
Used or tampered items
6. Contact Us
For cancellations, refund status, or return assistance, feel free to reach out to us:
📍 Registered Address – 226C, Rashbehari Avenue, Ballygunge, Kolkata – 700019
🌐 https://chandishq.com
📧 Email: info@chandishq.com