Effective Date: 27/07/2025

At Chandishq, we are committed to delivering your orders quickly and safely. Please review our Shipping and Delivery Policy for complete details on how we manage the dispatch and delivery of your products.

1. Shipping Coverage

We currently ship across India.
For international orders, please contact us before placing your order to confirm availability and charges.

2. Order Processing Time

  • All orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • Orders placed after 6 PM will be processed the next working day.

  • In case of delays due to stock availability or verification, customers will be informed via email or phone.

3. Estimated Delivery Time

Delivery time depends on your location:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 5–7 business days

  • Remote Areas: 7–10 business days

Note: Delivery times may be extended during high-demand periods, festivals, or due to unforeseen circumstances.

4. Shipping Charges

  • Free shipping on all prepaid orders above ₹[Insert Amount]

  • For orders below ₹[Insert Amount], a flat shipping charge of ₹[Insert Amount] applies

  • COD orders may include an additional fee (if COD is available)

5. Tracking Your Order

Once your order is shipped, you will receive an email/SMS with:

  • Tracking number

  • Courier service details
    You can track your shipment via the courier’s website.

6. Delivery Partners

We work with trusted national and regional courier partners to ensure reliable and timely delivery.

7. Delivery Issues

If your order is delayed, lost, or marked as delivered but not received:

  • Contact us within 48 hours for assistance.

  • We will coordinate with the courier service and keep you informed.

8. Address Accuracy

Please ensure that your delivery address and contact details are accurate.
We are not responsible for failed deliveries due to incorrect or incomplete information.

9. Damaged Packages

If the package appears damaged or tampered with:

  • Do not accept the delivery

  • Take clear photos of the package and notify us immediately at:
    📧 Email: info@chandishq.com

10. Contact Us

If you have questions or need help with your order, reach out to us:

📍 Registered Address – 226C, Rashbehari Avenue, Ballygunge, Kolkata – 700019
🌐 https://chandishq.com
📧 Email: info@chandishq.com